Return Policy

Within 24 Hours — Full Refund

You may request a return for any reason within 24 hours of receiving your watch, with no restocking fee.

The inspection period begins when your watch is confirmed delivered by the shipping carrier and signed in person.

After 24 Hours — Up to 7 Days

Returns requested after the initial 24-hour inspection period, but within 7 calendar days of delivery or pickup, are subject to a restocking fee of up to 15% of the watch’s purchase price, excluding sales tax and separately charged shipping.

The 7-day period includes the initial 24-hour inspection period.

Returns requested after 7 days are not accepted, except as required by applicable law or otherwise agreed in writing.

All returns are subject to the eligibility requirements below.

Return Conditions

To qualify for a return, the watch must:

• Be unworn and unused, with any original protective stickers intact.
• Remain in the same condition as delivered, without new scratches, damage, or alterations.
• Not have been resized, polished, serviced, engraved, or otherwise modified.
• Include all originally supplied items, including the box, papers, warranty cards, tags, bracelet links, and accessories, where applicable.

All returned watches undergo inspection to verify authenticity, condition, and completeness.

Returns that do not meet these requirements may be declined.

Final Sale Items

The following purchases are considered final sale and are not eligible for discretionary returns or exchanges:

• Special orders and watches specifically sourced at a customer’s request.
• Watches listed as “Price on Request” and expressly designated as final sale before purchase.
• Engraved, personalized, or modified watches.
• Items clearly identified as “Final Sale” before purchase.

These exclusions do not affect your rights if an item is defective, materially misrepresented, or otherwise subject to remedies required by law.

Return Shipping

Customers are responsible for return shipping costs for discretionary returns.

All returned watches must be shipped using a trackable, fully insured service covering the watch’s full purchase value.

Approved returns must be shipped within 2 business days of receiving return authorization. Failure to ship within this period may result in the return authorization being canceled.

Customers are responsible for loss or damage during return transit until the watch is received by Prime Horology, subject to applicable law.

Original shipping charges are non-refundable for discretionary returns.

Please do not ship a watch without receiving return authorization and shipping instructions from us.

Third-Party Marketplace Purchases

This return policy applies to purchases made directly through Prime Horology.

Purchases made through third-party marketplaces, including eBay, Chrono24, and Grailzee, are subject to the applicable marketplace’s return policies, buyer protections, and dispute resolution procedures.

Where marketplace policies or applicable laws provide additional customer protections, those requirements take precedence over any conflicting provisions in this policy.

How to Request a Return

To initiate a return, contact us within the applicable return period:

Email: info@primehorology.com
Text: (323) 990-1448

Please include your name, order or invoice number, and reason for the return.

We will review your request and provide return instructions, including the appropriate shipping address and insurance requirements.

Unauthorized returns may be refused.

Inspection & Refunds

Once your watch is received, we will inspect it to confirm that it meets our return conditions.

Approved refunds will be processed within 7 business days after the return inspection is completed.

Refunds will generally be issued through the original payment method, including wire transfer or Zelle, where applicable. An alternative refund method may be arranged when necessary.

Any applicable restocking fee and non-refundable shipping charges will be deducted from the refund. We will provide a breakdown of any deductions.

If a returned watch fails inspection, we will explain the reason and arrange to return it to you at your expense, subject to applicable law.

Damaged, Incorrect, or Not as Described

If your watch arrives damaged, is materially different from its description, or raises authenticity concerns, please contact us as soon as possible, within 24 hours of delivery.

Include photographs or video documenting the issue, when available.

For confirmed shipping damage, incorrect merchandise, or material misrepresentation, Prime Horology will arrange appropriate insured return shipping at our expense and provide a suitable resolution, which may include repair, replacement, or a full refund.

No restocking fee applies to confirmed incorrect merchandise.

Claims involving defective, damaged, misdescribed, or inauthentic merchandise are not automatically excluded by the standard return windows.

Your Legal Rights

This policy applies to discretionary returns made directly through Prime Horology.

Purchases completed through third-party marketplaces may also be subject to the applicable platform’s buyer protection and return policies.

Nothing in this policy limits rights or remedies available under applicable consumer protection or warranty laws.