Are your watches authentic?

Yes. Every watch sold by Prime Horology is inspected for authenticity and backed by our authenticity guarantee. Learn more about our Authentication Process.

Do your watches come with original boxes and papers?

It depends on the watch. Each listing identifies the included accessories and documentation. A watch may be sold with or without its original box and papers.

Are your watches new or pre-owned?

We offer both new and pre-owned luxury watches. The condition is identified in each listing.

Can I request additional photos or videos?

Yes. Contact us with the watch you’re interested in, and we’ll provide additional photos, videos, or condition information when available.

Do your watches come with a warranty?

Eligible watches include a three-month limited movement warranty. Some watches may also retain manufacturer warranty coverage. See our Warranty Policy for details.

What payment methods do you accept?

We accept bank wire transfers, Zelle, and supported online checkout payment methods. Availability may vary by transaction, and any applicable fees will be disclosed before payment.

Do you ship throughout the United States?

Yes. We ship using insured FedEx Priority Overnight with signature confirmation. When applicable, orders are shipped to a nearby FedEx Office for secure pickup through FedEx Hold at Location (HAL).

See our Shipping & Delivery Policy for details.

Can I return a watch?

Qualifying returns are accepted within 24 hours of delivery without a restocking fee. Returns requested after 24 hours and within 7 days are subject up to a 15% restocking fee.

Conditions apply. Please review our Returns & Refunds Policy before purchasing.

Do you have a physical store?

Prime Horology is an online luxury watch dealer based in Los Angeles, California. We do not operate a retail storefront.

Do you buy or accept trade-ins?

Yes. We purchase luxury watches and consider trade-ins. Visit our Sell / Trade page to submit your watch details.

Can you source a specific watch?

Yes. If you’re looking for a particular brand, model, or reference, contact us with the details and we’ll discuss availability.