Inspection and Verification

Our evaluation considers the watch’s identifying details, physical condition, and available documentation.

Depending on the watch, relevant checks may include:

• Reference and serial number consistency
• Case, dial, hands, bracelet, and exterior components
• Movement identification and functionality
• Warranty cards, certificates, and service documentation, when available
• Condition and signs of replacement or modified components

Where additional technical inspection is appropriate, we may consult a qualified watchmaker.

Condition and Documentation

An authentic pre-owned watch may show signs of use, contain replacement components, or be sold without its original box or paperwork.

We aim to describe each watch accurately and identify material information about its condition and included accessories.

Our Authenticity Guarantee

Prime Horology guarantees the authenticity of every watch we sell.

If you have concerns about the authenticity of a watch purchased from us, contact us with your purchase information and supporting details.

We will review the concern and arrange appropriate verification.

If a watch is confirmed to be inauthentic, we will provide a full refund, including applicable original shipping charges and taxes, without a restocking fee.

Our authenticity guarantee is not limited by the standard return window and does not restrict your rights under applicable law.

For mechanical coverage, see our Warranty Policy.