Order Processing

Orders are typically shipped within 3 business days after payment has cleared and any required transaction verification is complete.

Business days exclude weekends and applicable holidays.

Once your order ships, you’ll receive tracking information to monitor its delivery.

Domestic Shipping

We ship within the United States using FedEx Priority Overnight, with the following protections:

• Fully insured shipping for the watch’s purchase value
• Tracking information provided upon shipment
• Signature required upon delivery
• Secure packaging to protect the watch during transit

FedEx Priority Overnight generally provides next-business-day delivery to eligible destinations after shipment. Delivery times may vary depending on the destination, carrier availability, weather, and other circumstances beyond our control.

Any applicable shipping charges will be disclosed before purchase.

Delivery Requirements

For security purposes, all shipments require signature confirmation.

When applicable, we use FedEx Hold at Location (HAL) to arrange secure pickup at a FedEx Office location near the customer’s shipping address.

• FedEx Office Pickup: Customers may be required to collect their watch from a designated FedEx Office location.
• Identification Required: A valid government-issued photo ID may be required for pickup, in accordance with FedEx requirements.
• Direct Delivery: When HAL is not applicable, the watch will be shipped to the approved delivery address with signature confirmation.
• Tracking: Customers will receive tracking information and the designated pickup location, when applicable.

Please ensure your shipping address and contact information are accurate before completing your purchase.

Any special delivery arrangements must be confirmed with Prime Horology before shipment.

International Shipping

International shipping is available on a case-by-case basis.

Please contact us before purchasing to confirm shipping availability, insurance coverage, delivery estimates, and applicable charges.

International customers are responsible for any applicable import duties, customs fees, and taxes, as disclosed before purchase.

Delivery times may vary due to customs processing and local carrier requirements.

Lost, Damaged, or Delayed Shipments

If your shipment is lost, arrives damaged, or appears to have been tampered with, please contact us as soon as possible.

For damaged packages, retain all original packaging and take photographs of the package and its contents.

We will coordinate with the shipping carrier and insurance provider to investigate the issue and arrange an appropriate resolution.

If we are unable to ship your order within the agreed timeframe, we will contact you with an updated estimate and available options, including cancellation and a refund where required by law.

Return Shipping

Customers are responsible for insured return shipping costs for voluntary returns.

Prime Horology will arrange appropriate return shipping for confirmed incorrect merchandise, seller errors, and other situations where required by law.

For eligibility requirements and detailed return instructions, please review our Returns & Refunds Policy.

Questions About Shipping?

If you have questions about your order, delivery arrangements, or international shipping, contact us at info@primehorology.com.

We’re happy to assist with your shipping arrangements.